Cookie & Privacy Policy

What are cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

How we use Cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Third Party Cookies

There are some other cookies out there from other companies. These “third-party cookies” might track how you use different websites, including ours. For example, you might get a social media company’s cookie when you see the option to share something. You can turn them off, but not through us.

Please read the following information carefully. This privacy notice contains information about what data we collect and store about you and why. It also tells you who we share this information with, the security mechanisms we have put in place to protect your data and how to contact us if you have a complaint.

Who we are?

We will refer to this website, http://rochdaletreesurgeon.net, as “our website” in this policy.

Rochdale Tree Surgeon is a trading division of Northwest Trees & Stumps Ltd and is a a specialist tree surgeon service. We are committed to ensuring that your privacy is protected, and your data kept secure at all times. As an important part of our business, we collect, use and are responsible for contact information about you. As we only store/use this information to enable us to complete any orders that you place, this does not fall under the requirements for GDPR (General Data Protection Regulation).

What do we do with your information?

Information collected by us

To enable us to provide services for you, we collect some personal information that you provide to us, which are as follows, but not limited to:

• Personal Data: name, address, emails, phone numbers etc
• Media: images & videos to enable us to quote for your requirements.

How we use your personal information

We only collect personal information that will be relevant to your enquiry. We use your personal information for the following purposes:

• To deal with your enquiry and decide how to progress
• To deal with services we provide to you
• To provide you with information that you have requested
• To process employment applications
• To allow us to comply with our legal, insurance and regulatory obligations
• To deal with any complaints
• To audit how our websites are being used

Whether information has to be provided by you, and why?

This personal information must be provided by you to us, to enable us to meet our contractual requirements. Failing to provide us with the information we require will stop us from being able to deal with your enquiry. When we collect information from you, we will inform you whether you are required to provide this information to us.

Who will we share your personal information with?

Depending on your enquiry we may need to share your information with third parties who process information on our behalf; unless we are legally prevented from doing so, or you have already confirmed we are authorised to do so.

We will share personal information with law enforcement agencies if required by applicable law.

We will not share your personal information with any other third parties.

Transfer of your information outside the European Economic Area (EEA)

We will not transfer your personal information outside the European Economic Area.

How long will we store your personal data?

We have to keep your personal information for seven years in line with our legal, insurance and statutory obligations, if you become our client. Otherwise, the information will be kept for as long as it is necessary and reasonable to enable us to process it.

Consent

We are relying on your explicit consent to process and share your data as required. You provide this consent when you give your written consent, supply your information, or continue to use our websites.

You have the right to withdraw this consent at any time, but this will not affect the lawfulness of any processing activity we have carried out prior to you withdrawing your consent.

You can opt-out by emailing us via our contact form.

How to make a complaint?

We hope that you are happy with our service and that we can resolve any issues or complaints that arise. Please get in touch if you have any concerns (see ‘Get in touch’ below).

Automated Decision Making

We do not use automated decision making.

Our Security

The security of your information matters to us, so we have a number of security measures in place to protect your information, such as, but not limited to:

▪ 128-bit encryption;
▪ Firewalls, anti-virus, anti-malware, data loss prevention;
▪ Secure and limited employee access;
▪ Ongoing training for employees on information security;
▪ Secure and regular backups, with a tested disaster recovery plan;
▪ Secure password protection;

At Northwest Trees & Stumps Limited, we regularly review and update our security measures and training to keep your information safe and secure.

Future Processing

We do not intend to process your personal information for any reason other than stated within this privacy notice. If this changes, we will inform you in writing.

Changes to this privacy notice

This privacy was last updated on 13th July 2021.

We regularly review our internal privacy practices and may change this policy from time to time, so please check this notice regularly.

Get in touch

If you have any questions about this privacy notice or the information we hold you may contact us through our online contact form.